How To Master The Six Disciplines Of Customer Experience

Customer Experience Strategy Best Practices on March 2024 Shopping Deals at Bestonio.com

  • UX Strategy: How to Devise Innovative Digital Products that People Want

    • UPC: 001449372864
    • ASIN: 1449372864
    • ISBN: 1449372864
    • Brand: O'Reilly Media
    • Manufacturer: O'Reilly Media

    User experience (UX) strategy requires a careful blend of business strategy and UX design, but until now, there hasn’t been an easy-to-apply framework for executing it. This hands-on guide introduces lightweight strategy tools and techniques to help you and your team craft innovative multi-device products that people want to use.Whether you’re ... [Read More]

  • Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams

    • ASIN: 1491960604
    • ISBN: 1491960604
    • Brand: O Reilly Media
    • Manufacturer: O'Reilly Media

    In today’s lightning-fast technology world, good product management is critical to maintaining a competitive advantage. Yet, managing human beings and navigating complex product roadmaps is no easy task, and it’s rare to find a product leader who can steward a digital product from concept to launch without a couple of major hiccups. Why do some... [Read More]

  • The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

    • ASIN: 1640950524
    • ISBN: 1640950524
    • Manufacturer: Sound Wisdom

    Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient!  When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven?  Customers... [Read More]

  • X: The Experience When Business Meets Design

    • ASIN: 1118456548
    • ISBN: 1118456548
    • Manufacturer: Wiley

    Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is you... [Read More]

  • A / B Testing: The Most Powerful Way to Turn Clicks Into Customers

    • ASIN: 1118792416
    • ISBN: 9781118792414
    • Manufacturer: Wiley

    How Your Business Can Use the Science That Helped Win the White House The average conversion rate—the rate at which visitors convert into customers—across the web is only 2%. That means it's likely that 98% of visitors to your website won't end up converting into customers. What's the solution? A/B testing. A/B testing is the simple idea of sho... [Read More]

  • Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience

    • ASIN: 1619617005
    • ISBN: 1619617005
    • Manufacturer: Lioncrest Publishing

    The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience is subpar, the customer's experience will also suffer. Lance Gibbs, an authority on business process management,  understands this important, often-overlooked connection, and he has powerful solutions f... [Read More]

  • The Commonwealth of Self Interest: Business Success Through Customer Engagement

    • ASIN: 1733618201
    • ISBN: 1733618201
    • Manufacturer: 56 Group, LLC

    Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want m... [Read More]

  • Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation.

    • ASIN: 1798035812
    • ISBN: 1798035812
    • Manufacturer: Independently published

    Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the mos... [Read More]

  • Product Roadmaps Relaunched: How to Set Direction while Embracing Uncertainty

    • ASIN: B076VX53K1
    • Manufacturer: O'Reilly Media

    A good product roadmap is one of the most important and influential documents an organization can develop, publish, and continuously update. In fact, this one document can steer an entire organization when it comes to delivering on company strategy.This practical guide teaches you how to create an effective product roadmap, and demonstrates how to ... [Read More]

  • The Thank You Economy

    • ASIN: 0061914185
    • ISBN: 9780061914188
    • Brand: Gary Vaynerchuk
    • Manufacturer: HarperBusiness

  • Nicely Said: Writing for the Web with Style and Purpose (Voices That Matter)

    • ASIN: 0321988191
    • ISBN: 0321988191
    • Manufacturer: New Riders

    A down-to-earth guide to writing clear and friendly content Whether you're new to web writing, or you're a professional writer looking to deepen your skills, this book is for you. You'll learn how to write web copy that addresses your readers' needs and supports your business goals. Learn from real-world examples and interviews with people who put ... [Read More]

  • Lean vs. Agile vs. Design Thinking: What You Really Need to Know to Build High-Performing Digital Product Teams

    • ASIN: 0999476912
    • ISBN: 0999476912
    • Manufacturer: Sense and Respond Press

    As companies evolve to adopt, integrate, and leverage software as the defining element of their success in the 21st century, a rash of processes and methodologies are vying for their product teams' attention. In the worst of cases, each discipline on these teams -- product management, design, and software engineering -- learns a different model. Th... [Read More]

  • The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd

    • ASIN: B01B35M3SM
    • Manufacturer: Successwise

    WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, ... [Read More]

  • Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

    • ASIN: B01F9Y6B9K
    • Manufacturer: O'Reilly Media

    Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observation... [Read More]

  • The Power of Promise: How to win and keep customers by telling the truth about your brand

    • ASIN: 1732789509
    • ISBN: 1732789509
    • Manufacturer: Bowker Identifier Services

    Trust lies at the heart of every good customer experience. But how do you create trust and deliver on the promise of your brand? Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The... [Read More]

  • Be Like Amazon: Even a Lemonade Stand Can Do It

    • ASIN: B06XXT8LRP
    • Manufacturer: Wizard Academy Press

    You’re on a road trip with an old man and a younger one.Business stories are told. Wisdom is revealed. A new perspective emerges. Companies like Costco and Kodak, General Motors and Walmart provide color and texture as they appear on the horizon and in the rearview mirror. Real companies. Real decisions. Real outcomes. Jeff Bezos and Amazon give ... [Read More]

  • Engagement Marketing: How Small Business Wins in a Socially Connected World

    • ASIN: B007SI6N30
    • Manufacturer: Wiley

  • Recommend This!: Delivering Digital Experiences that People Want to Share

    • ASIN: 1118836693
    • ISBN: 9781118836699
    • Manufacturer: Wiley

    A detailed look at relationships and how to harness their power for business growth This book teaches marketers how to build successful relationships with early-stage buyers by creating trust and a sense of friendship. The first step is learning to understand buyer activity to gauge what they want—or might want—when they first visit an online s... [Read More]

  • CASHFLOW 101(Discontinued by manufacturer)

    • UPC: 040003484001
    • ASIN: B0002R5IKI
    • Brand: Distribution Solutions
    • Manufacturer: Rich Dad

    The Board Game USA Today Calls \"Monopoly on Steroids\" has been updated in 2012 with improved colors and graphics and better instructions so that your learning experience can be the best possible. It's Time to Get Out of the Rat Race. What's your dream? Freedom of time? Unlimited resources to travel the world? Whatever it may be, CASHFLOW 101 te... [Read More]

  • Chess Set Checkers Game Board - 2 in 1 Folding Magnetic Chess Game. Great Travel Chess Set Strategy Game is 12.5 x 12.5, International Chess Set, Instructions Introduction Sent in PDF

    • UPC: 793585994658
    • ASIN: B072NYS36G
    • Brand: Strategy 101
    • Manufacturer: Strategy101

    THIS CHESS SET IS PERFECT FOR: Chess games on the go Playing chess and checkers outdoors Playing chess and checkers indoors or while traveling Gifts SOME UNIQUE FEATURES INCLUDE: Anti-scratching chess pieces: Smooth processing was used at the bottom of each chessman, this makes a smooth landing when making moves and ensures the chessman will... [Read More]

  • How To Master The Six Disciplines Of Customer Experience

    10 Awesome Customer Experience Strategies You Should be Using

    Best Practice in Retail Customer Experience