Customer Service Vs. Customer Experience
Best In Class Customer Service Companies on April 2024 Shopping Deals at Bestonio.com
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Services Marketing: People, Technology, Strategy (Eighth Edition)
- ASIN: 1944659013
- ISBN: 1944659013
- Brand: imusti
- Manufacturer: World Scientific Publishing Company
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach pres... [Read More]
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Start with Why: How Great Leaders Inspire Everyone to Take Action
- ASIN: 1591846447
- ISBN: 9781591846444
- Brand: Simon Sinek
- Manufacturer: Portfolio
The inspiring, life-changing bestseller by the author of LEADERS EAT LAST and TOGETHER IS BETTER. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. Since then, millions have been touched by the power of his ideas, including more than 28 million who’ve watched ... [Read More]
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The Customer Century: Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series)
- ASIN: 0415921996
- ISBN: 0415921996
- Manufacturer: Routledge
Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Hewlett-Packard, Ericsson, Philips, and Xerox, this book is packed with hands-on advice to ensure business success in the new millennium. Companies must learn to integrate communications three dimensionally; ext... [Read More]
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The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
- ASIN: 0071603654
- ISBN: 9780071603652
- Manufacturer: McGraw-Hill Education
Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust company culture based on the... [Read More]
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... [Read More]
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Crocs Men's Santa Cruz Loafer, Casual Comfort Slip On, Lightweight Beach or Travel Shoe, Espresso, 9 US Men
- UPC: 883503555235
- ASIN: B00402330I
- Brand: Crocs
- Size: 9
- Manufacturer: Crocs Footwear
Crocs Comfort Level Guide Please note this style runs in whole sizes only. For customers that are a half size, the brand recommends ordering a half size smaller than your normal shoe size. Crocs comfort Level 1. Whatever coast you're on, the Santa Cruz slip-on loafer delivers casual beach style. Lightweight canvas upper with frayed edges. Relaxed f... [Read More]
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In the Time of the Butterflies
- ASIN: 1565129768
- ISBN: 1565129768
- Brand: Algonquin Books
- Manufacturer: Algonquin Books
25th Anniversary Edition "A magnificent treasure for all cultures and all time.” --St. Petersburg Times It is November 25, 1960, and three beautiful sisters have been found near their wrecked Jeep at the bottom of a 150-foot cliff on the north coast of the Dominican Republic. The official state newspaper reports their deaths as accidental.... [Read More]
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New iPad 9.7" (2018 & 2017) / iPad Pro 9.7 Screen Protector, SPARIN Tempered Glass Screen Protector - Apple Pencil Compatible/High Definition/Scratch Resistant
- UPC: 601209547770
- ASIN: B013JZCAZK
- Brand: SPARIN
- Manufacturer: SPARIN
New iPad 9.7" (2017) / iPad Pro 9.7 Tempered Glass Screen Protector [Ultra Clear] [Bubble Free] [Anti-Scratch] [Apple Pencil Compatible] Perfect Match: Perfectly fit for New iPad 9.7" (2017) / iPad Pro 9.7 Very Important: NOT FIT for iPad Pro 10.5 / iPad Pro 12.9 / iPad 2 / iPad 3 / iPad 4 Multi-Touch Compatible: No interference to the Apple P... [Read More]
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Emergency Care (13th Edition) (EMT)
- ASIN: 0134024559
- ISBN: 0134024559
- Brand: Pearson
- Manufacturer: Pearson
For courses in Emergency Medical Technician Training and Emergency Medical Services Help students think like EMTs with the gold standard for EMT training For over 30 years, Emergency Care has provided generations of EMT students with the practical information they need to succeed in the classroom and in the field. Updated with the latest r... [Read More]
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Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)
- ASIN: B006N47ZPK
- Brand: Unknown
- Manufacturer: Disney Editions
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
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The Service Profit Chain
- ASIN: 0684832569
- ISBN: 0684832569
- Brand: Free Press
- Manufacturer: Free Press
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most s... [Read More]
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Lavemi Men's Real Leather Ratchet Dress Belt with Automatic Buckle,Elegant Gift Box(0257)
- UPC: 600988209404
- ASIN: B01MD0XNHX
- Brand: Lavemi
- Size: Adjustable from 20" to 44" Waist
Lavemi belts are the epitome of elegant form meeting practical function. The combination of expert construction and great contemporary style is what makes Lavemi belts distinctively exclusive. Lavemi creates fine crafted belts of extraordinary beauty, durability and functionality. Higher in quality Lavemi belts are made with high quality genuine l... [Read More]
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The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
- ASIN: 0307887898
- ISBN: 9780307887894
- Brand: Crown Business
- Manufacturer: Currency
Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for... [Read More]
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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
- ASIN: 0399152334
- ISBN: 9780399152337
- Brand: WaterBrook Press
- Manufacturer: TarcherPerigee
Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. ... [Read More]
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Robert's Rules of Order Newly Revised (Robert's Rules of Order (Paperback))
- UPC: 352719783638
- ASIN: 030682020X
- ISBN: 030682020X
- Brand: Da Capo Press
- Manufacturer: PublicAffairs
The only authorized edition of the classic work on parliamentary procedure, with new and enhanced features, including how to conduct electronic meetingsRobert's Rules of Order is the book on parliamentary procedure for parliamentarians and anyone involved in an organization, association, club, or group and the authoritative guide to smooth, orderly... [Read More]
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Switch: How to Change Things When Change Is Hard
- ASIN: 0385528752
- ISBN: 0385528752
- Brand: Broadway Business
- Manufacturer: Crown Business
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Student Workbook for Public Relations Writing: Principles in Practice
- ASIN: 1412914442
- ISBN: 1412914442
- Brand: Brand: Sage Publications (CA)
- Manufacturer: SAGE Publications, Inc
Treadwell & Treadwell's Student Workbook gives students the opportunity to put their learning into practice. The workbook introduces four fictional clients, two of them new, for which students may "work" as they complete assignments. These clients include both commercial and non-profit organizations. A new "Research" section bridges the gap betwe... [Read More]
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The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
- UPC: 733913008435
- ASIN: 0385513518
- ISBN: 0385513518
- Brand: Currency
- Manufacturer: Currency
Meet Fred.In his powerful new book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail – and sometimes watching over the houses – of the peop... [Read More]
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Caterpillar Men's Second Shift Steel Toe Work Boot,Dark Brown,11 W US
- UPC: 018462631779
- ASIN: B000AYUN3A
- Brand: Caterpillar
- Size: 11 Wide
- Manufacturer: Caterpillar
Boot Height: Approx. 6" Tall. A full grain genuine leather upper with a nylon mesh lining inside. The sock lining is covered Poliyou. A PVC midsole leads to a T3 rubber outsole. The construction is Goodyear Welt, contains a ANSI class 75 steel toe special feature; electrical hazard rated.
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All In Startup: Launching a New Idea When Everything Is on the Line
- UPC: 884584668807
- ASIN: 1118857666
- ISBN: 1118857666
- Brand: Wiley
- Manufacturer: Wiley
If Owen Chase can't find a way to turn his company around in the next nine days, he'll be forced to shut it down and lay off all of his employees. He has incurred substantial debt and his marriage is on shaky ground. Through pure happenstance, Owen finds himself pondering this problem while advancing steadily as a contestant at the World Series of... [Read More]
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