What is customer service ? The 7 Essentials To Excellent Customer Service

Best Customer Service Skills on March 2024 Shopping Deals at Bestonio.com

  • Customer Service Skills for Success - Standalone Book

    • ASIN: 0073545465
    • ISBN: 9780073545462
    • Manufacturer: McGraw-Hill Education

    NOTE: This book is a standalone book and will not include any access codes. Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world ... [Read More]

  • Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

    • ASIN: 0692154140
    • ISBN: 0692154140
    • Manufacturer: Toister Performance Solutions

    Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of custom... [Read More]

  • Loose Leaf for Customer Service: Skills for Success

    • ASIN: 1260157539
    • ISBN: 1260157539
    • Manufacturer: McGraw-Hill Education

    Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities... [Read More]

  • A Guide to Customer Service Skills for the Service Desk Professional

    • ASIN: 1285063589
    • ISBN: 1285063589
    • Brand: Cengage Learning
    • Manufacturer: Course Technology

    The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have bee... [Read More]

  • Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

    • ASIN: 1250103509
    • ISBN: 1250103509
    • Brand: St Martin s Press
    • Manufacturer: St. Martin's Press

    Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Ki... [Read More]

  • How to Win Friends & Influence People

    • ASIN: 0671027034
    • ISBN: 0671027034
    • Brand: Dale Carnegie
    • Manufacturer: Pocket Books

    You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsel... [Read More]

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    • ASIN: 0718033329
    • ISBN: 0718033329
    • Brand: HarperCollins Christian Pub.
    • Manufacturer: HarperCollins Leadership

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolu... [Read More]

  • Bates' Guide to Physical Examination and History Taking

    • ASIN: 146989341X
    • ISBN: 9781469893419
    • Manufacturer: LWW

    Perform an accurate, efficient, and effective physical examination with confidence.Bates’ Guide to Physical Examination and History Taking provides authoritative, step-by-step guidance on performing the patient interview and physical examination, applying clinical reasoning, shared decision-making, and other core assessment skills—all based on ... [Read More]

  • Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

    • UPC: 884949934110
    • ASIN: 1118968050
    • ISBN: 1118968050
    • Brand: Osterwalder Alexander
    • Manufacturer: Wiley

    The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will... [Read More]

  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact

    • ASIN: 1501147765
    • ISBN: 1501147765
    • Manufacturer: Simon & Schuster

    The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, in... [Read More]

  • Emotional Intelligence 2.0

    • ASIN: 0974320625
    • ISBN: 0974320625
    • Brand: Bradberry, Travis/ Greaves, Jean/ Lencioni, Patrick (FRW)/ DeLazaro, Sue (CON)/ Monday, Melissa, Ph.
    • Manufacturer: TalentSmart

    In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and kno... [Read More]

  • Leaders Eat Last: Why Some Teams Pull Together and Others Don't

    • ASIN: 1591848016
    • ISBN: 1591848016
    • Brand: PORTFOLIO
    • Manufacturer: Portfolio

    Finally in paperback: the New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views).Imagine a world where almost everyone wakes up inspired to go to wo... [Read More]

  • Every Day Math Practice: 1000+ Questions You Need to Kill in Middle School | Math Workbook | Middle School Study Practice Notebook | Grades 6-8

    • ASIN: 1946755346
    • ISBN: 1946755346
    • Manufacturer: Brain Hunter Prep Inc.

    Prepare your child for middle school math with our award-winning Math Practice Workbook for Grades 6 to 8. Used by teachers, parents and students nationwide this workbook provides middle school children with comprehensive practice questions that cover a wide range of topics they will encounter in middle school.Created by certified middle school tea... [Read More]

  • Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling

    • ASIN: 1119144752
    • ISBN: 1119144752
    • Brand: Wiley
    • Manufacturer: Wiley

    Ditch the failed sales tactics, fill your pipeline, and crush your numberFanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development—prospecting.The brutal fact is the number one reaso... [Read More]

  • Easy Spanish Step-By-Step

    • UPC: 201571463380
    • ASIN: 0071463380
    • ISBN: 0071463380
    • Brand: McGraw-Hill
    • Manufacturer: McGraw-Hill Education

    A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on t... [Read More]

  • Warriors Box Set: Volumes 1 to 6: The Complete First Series (Warriors: The Prophecies Begin)

    • UPC: 046594042996
    • ASIN: 0062367145
    • ISBN: 0062367145
    • Brand: HarperCollins
    • Manufacturer: HarperCollins

    Epic adventures. Fierce warrior cats. A thrilling fantasy world. It all begins here.Read the books that began a phenomenon—and join the legion of fans who have made Erin Hunter’s Warriors series a #1 national bestseller. This box set includes all six books in the first Warriors arc, and is perfect for the collections of longtime Erin Hunter fan... [Read More]

  • Harry Potter and the Deathly Hallows (Book 7)

    • UPC: 090733305015
    • ASIN: 0545139708
    • ISBN: 0545139708
    • Brand: Arthur A. Levine Books
    • Manufacturer: Arthur A. Levine Books

    Readers beware. The brilliant, breathtaking conclusion to J.K. Rowling's spellbinding series is not for the faint of heart--such revelations, battles, and betrayals await in Harry Potter and the Deathly Hallows that no fan will make it to the end unscathed. Luckily, Rowling has prepped loyal readers for the end of her series by doling out increasin... [Read More]

  • The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd

    • ASIN: 1989025013
    • ISBN: 1989025013
    • Manufacturer: Page Two

    WARNING: Do Not Read This Book If You Hate Money To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn’t get done. In The 1-Page Marketing ... [Read More]

  • Robert's Rules of Order Newly Revised (Robert's Rules of Order (Paperback))

    • UPC: 352719783638
    • ASIN: 030682020X
    • ISBN: 030682020X
    • Brand: Da Capo Press
    • Manufacturer: PublicAffairs

    The only authorized edition of the classic work on parliamentary procedure, with new and enhanced features, including how to conduct electronic meetingsRobert's Rules of Order is the book on parliamentary procedure for parliamentarians and anyone involved in an organization, association, club, or group and the authoritative guide to smooth, orderly... [Read More]

  • Difficult Conversations: How to Discuss What Matters Most

    • ASIN: 0143118447
    • ISBN: 9780143118442
    • Brand: Penguin Books
    • Manufacturer: Penguin Books

    The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that b... [Read More]

  • What is customer service ? The 7 Essentials To Excellent Customer Service

    How to give great customer service: The L.A.S.T. method

    Excellent Customer Service Skills