I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Best Customer Service Experience on April 2024 Shopping Deals at Bestonio.com
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- ASIN: 0692842004
- ISBN: 0692842004
- Manufacturer: Toister Performance Solutions
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Hand... [Read More]
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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more o... [Read More]
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- ASIN: B07C6LX162
- Manufacturer: AMACOM
Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express, Chick-fil-A, USAA, Coca-Cola, FedEx, GE, Cisco ... [Read More]
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- ASIN: 1640950524
- ISBN: 1640950524
- Manufacturer: Sound Wisdom
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers... [Read More]
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience
- ASIN: 1118988922
- ISBN: 1118988922
- Brand: Wiley
- Manufacturer: Wiley
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' n... [Read More]
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Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
- ASIN: 1250103509
- ISBN: 1250103509
- Brand: St Martin s Press
- Manufacturer: St. Martin's Press
Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Ki... [Read More]
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The Power of Moments: Why Certain Experiences Have Extraordinary Impact
- ASIN: 1501147765
- ISBN: 1501147765
- Manufacturer: Simon & Schuster
The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, in... [Read More]
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
- ASIN: 1491923539
- ISBN: 9781491923535
- Brand: O'Reilly Media
- Manufacturer: O'Reilly Media
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observation... [Read More]
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The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded
- ASIN: 1422188612
- ISBN: 1422188612
- Brand: Harvard Business School Press
- Manufacturer: Harvard Business Review Press
Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon EditorsThe world’s most trusted guide for leaders in transitionTransitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed change... [Read More]
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The Challenger Sale: Taking Control of the Customer Conversation
- ASIN: 1591844355
- ISBN: 9781591844358
- Brand: Portfolio Hardcover
- Manufacturer: Portfolio
What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matth... [Read More]
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Emotional Intelligence 2.0
- ASIN: 0974320625
- ISBN: 0974320625
- Brand: imusti
- Manufacturer: TalentSmart
In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and kno... [Read More]
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The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
- ASIN: 0470174013
- ISBN: 9780470174012
- Manufacturer: Wiley
The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques yo... [Read More]
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... [Read More]
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Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
- UPC: 884949934110
- ASIN: 1118968050
- ISBN: 1118968050
- Brand: Osterwalder Alexander
- Manufacturer: Wiley
The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will... [Read More]
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Easy Spanish Step-By-Step
- UPC: 201571463380
- ASIN: 0071463380
- ISBN: 0071463380
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on t... [Read More]
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Building a StoryBrand: Clarify Your Message So Customers Will Listen
- ASIN: B06XFJ2JGR
- Brand: HarperCollins Leadership
- Manufacturer: HarperCollins Leadership
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolu... [Read More]
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Life of Pi
- ASIN: 0156027321
- ISBN: 9780156027328
- Brand: Mariner Books
- Manufacturer: Mariner Books
The son of a zookeeper, Pi Patel has an encyclopedic knowledge of animal behavior and a fervent love of stories. When Pi is sixteen, his family emigrates from India to North America aboard a Japanese cargo ship, along with their zoo animals bound for new homes. The ship sinks. Pi finds himself alone in a lifeboat, his only companions a hyena, an o... [Read More]
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Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling
- ASIN: 1119144752
- ISBN: 1119144752
- Brand: Wiley
- Manufacturer: Wiley
Ditch the failed sales tactics, fill your pipeline, and crush your numberFanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development—prospecting.The brutal fact is the number one reaso... [Read More]
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In the Time of the Butterflies
- ASIN: 1565129768
- ISBN: 1565129768
- Brand: Algonquin Books
- Manufacturer: Algonquin Books
25th Anniversary Edition "A magnificent treasure for all cultures and all time.” --St. Petersburg Times It is November 25, 1960, and three beautiful sisters have been found near their wrecked Jeep at the bottom of a 150-foot cliff on the north coast of the Dominican Republic. The official state newspaper reports their deaths as accidental.... [Read More]
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ATI TEAS Review Manual: Sixth Edition Revised
- ASIN: 1565335759
- ISBN: 9781565335752
- Brand: Jones Bartlett Learning
- Manufacturer: Jones & Bartlett Learning
ATI TEAS Study Manual, Sixth Edition Revised is the official TEAS preparation guide to prepare you for health care education success. The ATI TEAS Study Manual, Sixth Edition features: - Instructional material for each of the four content areas: Reading, Mathematics, Science, and English and Language Usage - Practice problems and examples with expl... [Read More]
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
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