Deliver on the Entire Customer Experience - Learn from 3 Great CX Companies
Best Customer Service Experience Companies on April 2024 Shopping Deals at Bestonio.com
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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more o... [Read More]
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... [Read More]
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More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- ASIN: 1138046787
- ISBN: 1138046787
- Brand: Taylor Francis
- Manufacturer: Routledge
The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go ... [Read More]
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- ASIN: 0692842004
- ISBN: 0692842004
- Manufacturer: Toister Performance Solutions
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Hand... [Read More]
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- ASIN: B07C3K2GWQ
- Manufacturer: Sound Wisdom
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Cus... [Read More]
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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
- ASIN: 0814437818
- ISBN: 0814437818
- Brand: Amacom
- Manufacturer: AMACOM
Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once aga... [Read More]
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Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance
- ASIN: 1119405726
- ISBN: 1119405726
- Manufacturer: Wiley
HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!"—CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a prac... [Read More]
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
- ASIN: 1119375355
- ISBN: 1119375355
- Brand: WILEY
- Manufacturer: Wiley
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values h... [Read More]
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
- ASIN: 0471161608
- ISBN: 0471161608
- Manufacturer: Wiley
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model f... [Read More]
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The Power of Moments: Why Certain Experiences Have Extraordinary Impact
- ASIN: 1501147765
- ISBN: 1501147765
- Manufacturer: Simon & Schuster
The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, in... [Read More]
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Building Great Customer Experiences (Beyond Philosophy)
- ASIN: 1403939497
- ISBN: 9781403939494
- Manufacturer: Palgrave Macmillan
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this ... [Read More]
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Customer Experience Rules!: 52 Ways to create a great customer experience
- ASIN: 1938406494
- ISBN: 1938406494
- Manufacturer: Brigantine Media
In Customer Experience Rules!, CX expert Jeofrey Bean gives 52 best practices for a company to create a great customer experience. Going beyond branding, customer service, and customer satisfaction, the customer experience encompasses every touch point a customer has with a company. Follow these rules in your business to craft the very best custome... [Read More]
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Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
- ASIN: 1542732387
- ISBN: 1542732387
- Manufacturer: CreateSpace Independent Publishing Platform
This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer... [Read More]
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The Ten Principles Behind Great Customer Experiences (Financial Times Series)
- ASIN: B00BFSMXGU
- Manufacturer: FT Publishing International
Overall WINNER - CMI Management Book of the Year 2014WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real ... [Read More]
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The Power of Promise: How to win and keep customers by telling the truth about your brand
- ASIN: 1732789509
- ISBN: 1732789509
- Manufacturer: Bowker Identifier Services
Trust lies at the heart of every good customer experience. But how do you create trust and deliver on the promise of your brand? Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The... [Read More]
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The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd
- ASIN: B01B35M3SM
- Manufacturer: Successwise
WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, ... [Read More]
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
- ASIN: 1119047609
- ISBN: 1119047609
- Brand: Jossey-Bass
- Manufacturer: Jossey-Bass
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on custo... [Read More]
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The Experience! How to Wow Your Customers and Create a Passionate Workplace
- ASIN: 1578203066
- ISBN: 1578203066
- Brand: CMP Books
- Manufacturer: CRC Press
'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m
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Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
- ASIN: 0324311540
- ISBN: 0324311540
- Manufacturer: South-Western Educational Pub
More than 65 percent of Southwest Airlines' customers book tickets themselves on southwest.com. The self checkout available in more than 1,000 Home Depot stores contributed to a 7.3 percent increase in the average customer transaction. Customers are creating do-it-yourself teddy bears at Build-A-Bear Workshops and designing do-it-yourself shoes at ... [Read More]
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X: The Experience When Business Meets Design
- ASIN: 1118456548
- ISBN: 1118456548
- Manufacturer: Wiley
Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is you... [Read More]
Deliver on the Entire Customer Experience - Learn from 3 Great CX Companies
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