I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Best Customer Service Companies on April 2024 Shopping Deals at Bestonio.com
-
Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more o... [Read More]
-
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- ASIN: 0470189088
- ISBN: 0470189088
- Brand: Price, Bill/ Jaffe, David
- Manufacturer: Jossey-Bass
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy custo... [Read More]
-
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... [Read More]
-
More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- ASIN: 1138046787
- ISBN: 1138046787
- Brand: Taylor Francis
- Manufacturer: Routledge
The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go ... [Read More]
-
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- ASIN: 0692842004
- ISBN: 0692842004
- Manufacturer: Toister Performance Solutions
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Hand... [Read More]
-
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- ASIN: 0814432808
- ISBN: 9780814432808
- Brand: Brand: AMACOM
- Manufacturer: AMACOM
If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthus... [Read More]
-
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
- UPC: 884949934110
- ASIN: 1118968050
- ISBN: 1118968050
- Brand: Osterwalder Alexander
- Manufacturer: Wiley
The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will... [Read More]
-
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- ASIN: B07C3K2GWQ
- Manufacturer: Sound Wisdom
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Cus... [Read More]
-
Exceptional Customer Service 2 E
- UPC: 045079100381
- ASIN: 1605500380
- ISBN: 1605500380
- Manufacturer: Adams
When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies—fro... [Read More]
-
The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd
- ASIN: 1989025013
- ISBN: 1989025013
- Manufacturer: Page Two
WARNING: Do Not Read This Book If You Hate Money To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn’t get done. In The 1-Page Marketing ... [Read More]
-
Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
- ASIN: 0071745068
- ISBN: 0071745068
- Manufacturer: McGraw-Hill Education
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer S... [Read More]
-
Building a StoryBrand: Clarify Your Message So Customers Will Listen
- ASIN: 0718033329
- ISBN: 0718033329
- Brand: HarperCollins Christian Pub.
- Manufacturer: HarperCollins Leadership
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolu... [Read More]
-
Customer Service For Dummies
- ASIN: 0471768693
- ISBN: 9780471768692
- Brand: Unknown
- Manufacturer: For Dummies
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as h... [Read More]
-
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- ASIN: 1632651173
- ISBN: 1632651173
- Brand: Career Press, Inc.
- Manufacturer: Weiser
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or no... [Read More]
-
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
- ASIN: 0875848672
- ISBN: 9780875848679
- Manufacturer: Harvard Business Review Press
In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service. Based on extensive re... [Read More]
-
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
- ASIN: 1422173356
- ISBN: 9781422173350
- Brand: imusti
- Manufacturer: Harvard Business Review Press
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good p... [Read More]
-
The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
- ASIN: 0814473075
- ISBN: 0814473075
- Brand: Brand: AMACOM
- Manufacturer: AMACOM
"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers ... [Read More]
-
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
- ASIN: 0471161608
- ISBN: 0471161608
- Manufacturer: Wiley
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model f... [Read More]
-
At America's Service: How Your Company Can Join the Customer Service Revolution
- ASIN: 0446393169
- ISBN: 0446393169
- Manufacturer: Grand Central Publishing
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
-
Customer Service: Career Success Through Customer Loyalty (6th Edition)
- ASIN: 0133056252
- ISBN: 0133056252
- Manufacturer: Pearson
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social network... [Read More]
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Top 10 Companies With The Best Customer Care Service
Starbucks, Amazon Examples of Companies that Understand the Customer
© Bestonio.com - all rights reserved - Sitemap Bestonio.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com