I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Best Customer Experience Brands on April 2024 Shopping Deals at Bestonio.com
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The Experience Effect: Engage Your Customers With a Consistent and Memorable Brand Experience
- ASIN: 0814415547
- ISBN: 0814415547
- Manufacturer: AMACOM
The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company personnel, and more. When all these element... [Read More]
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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
- ASIN: 1581156685
- ISBN: 1581156685
- Brand: Allworth Press
- Manufacturer: Allworth Press
Design Thinking confirms that design, as a process and as an output, has greater opportunity to add value to the triple bottom line than any other business function. Ranked in the top 100 best seller list by Amazon in design, marketing, and communication book categories, Design Thinking explores point-of-views, techniques, methods, and hands-on cas... [Read More]
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More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- ASIN: 1138046787
- ISBN: 1138046787
- Brand: Taylor Francis
- Manufacturer: Routledge
The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go ... [Read More]
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Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
- ASIN: 1542732387
- ISBN: 1542732387
- Manufacturer: CreateSpace Independent Publishing Platform
This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer... [Read More]
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Building Great Customer Experiences (Beyond Philosophy)
- ASIN: 1403939497
- ISBN: 9781403939494
- Manufacturer: Palgrave Macmillan
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this ... [Read More]
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The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd
- ASIN: B01B35M3SM
- Manufacturer: Successwise
WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, ... [Read More]
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Building a StoryBrand: Clarify Your Message So Customers Will Listen
- ASIN: B06XFJ2JGR
- Manufacturer: HarperCollins Leadership
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolu... [Read More]
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The High Roller Experience: How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
- ASIN: 125986295X
- ISBN: 125986295X
- Manufacturer: McGraw-Hill Education
The marketing guru of Caesars/Harrah’s shows how you can double-down and win with a proven data-driven approachWalking through Caesars in Las Vegas may seem like a dream―the lights are not too bright, the temperature is perfect, and everything is within your reach. But behind this “magical” experience is a carefully choreographed performanc... [Read More]
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The Power of Promise: How to win and keep customers by telling the truth about your brand
- ASIN: 1732789509
- ISBN: 1732789509
- Manufacturer: Bowker Identifier Services
Trust lies at the heart of every good customer experience. But how do you create trust and deliver on the promise of your brand? Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The... [Read More]
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Brand Harmony: Achieving Dynamic Results by Orchestrating Your Customer's Total Experience
- ASIN: 1590791991
- ISBN: 1590791991
- Manufacturer: SelectBooks
Brand Harmony presents a fresh and revealing approach to branding and explains how companies of all types and sizes can achieve dynamic results by orchestrating their customers' total experience. Brand Harmony is a breakthrough concept that aligns everyone in a company to deliver a powerful, harmonious message to customers.Full of common-sense wisd... [Read More]
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The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
- ASIN: 1119294185
- ISBN: 9781119294184
- Brand: imusti
- Manufacturer: Wiley
Want a profit-enhancing Customer Experience? Start with the Employee Experience.The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent cust... [Read More]
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Worlds of Wonder: Experience Design for Curious People
- ASIN: 9063694644
- ISBN: 9063694644
- Manufacturer: BIS Publishers
"Decades into today's experience economy, experience design remains very much an art rather than a science. 'Worlds of Wonder' exemplifies the state of that art, providing a beautiful, insightful, and wonderful view of the design of experiences that engage, inspire and even transform." - B. Joseph Pine Il - Co-author of The Experience Economy This... [Read More]
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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
- ASIN: 1420856308
- ISBN: 1420856308
- Brand: Brand: AuthorHouse
- Manufacturer: AuthorHouse
In reading this book, you will find that The Six Principles of Service Excellence IS:¿ A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.¿ More than a theory... [Read More]
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Creating and Delivering Totally Awesome Customer Experiences
- ASIN: 1881637506
- ISBN: 1881637506
- Brand: Brand: Customer Experience Inc
- Manufacturer: Customer Experience Inc
A BRIEF TOUR OF THE BOOK The Awesome Customer Challenge starts us out. This challenge puts in plain English the real issue of what organizations need to do in order to create customer loyalty, strengthen their brand, build lasting differentiation, and deepen their relationships with their profitable customers. Chapter 1 gets us warmed up. We jump r... [Read More]
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Managing the Customer Experience: A Measurement-Based Approach
- ASIN: 0873897021
- ISBN: 0873897021
- Brand: Brand: ASQ Quality Press
- Manufacturer: ASQ Quality Press
Companies conduct customer loyalty research programs all the time. But anyone who has seen the results knows that nearly all fall short of their intended purpose and that brand image is either not addressed as well as it could be or at all. The research program often ends with the study's sponsors not knowing if they can use the results or how. Man... [Read More]
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Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?
- UPC: 001349949043
- ASIN: 1349949043
- ISBN: 1349949043
- Brand: Palgrave Macmillan
- Manufacturer: Palgrave Macmillan
Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.Customer experience management is not about manag... [Read More]
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Longwu Women's Elegant Short Sleeve Wear to Work Casual Pencil Dress with Belt Malachite Green-M
- UPC: 727792235310
- ASIN: B07FZWX7V1
- Brand: Longwu
- Size: 4 / 6
The story of brand: Longwu has been around since 2012, and has now become one of the most acclaimed online stores for women's fashion. Longwu'steam draws on rich experience and great passion on providing fashionable clothing for women from the ages of 16-35. The heart of this position is powered by a passion for Longwu brand, a love for fashion a... [Read More]
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Uncommon Practice: People who deliver a great brand experience
- UPC: 076092034223
- ASIN: 0273659367
- ISBN: 0273659367
- Manufacturer: Financial Times Prentice Hall
In an increasingly crowded market place, there are certain companies that really stand out from their competitors - companies like Tesco, PizzaExpress, Amazon.com, Virgin, easyGroup, First Direct, Harley Davidson, Krispy Kreme and Pret A Manger. Uncommon Practice ¿ People who deliver a great brand experience, a new book by Interbrand and Forum, de... [Read More]
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ONIKUMA Gaming Headset for PS4, PS4 Gaming Headset with 7.1 Surround Sound, Xbox One Headset with Noise Canceling Mic LED Light, Over-Ear Headphones for PS4, Xbox One, PC, Mac, Laptop, Nintendo Switch
- UPC: 749882394240
- ASIN: B078RJGK35
- Brand: ONIKUMA
- Size: medium
- Manufacturer: ONIKUMA
How Do Our Customers Think of Us? About Sound Quality The sound quality for this price range is unusually great. It has full surround sound, where the sound moves based on direction, and a BALANCED sound: not overbearing bass or highs while both are still present. -Minasan19 Sound quality is awesome, surround soundis great, allows me to hear the... [Read More]
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Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance
- ASIN: 0981930212
- ISBN: 9780981930213
- Brand: Brand: Aveus Publishing
- Manufacturer: Aveus Publishing
Is your customer experience making you money? Costing you money? Do you know? Like a line of falling dominos, daily actions across your organization form a sequence of events that, if aligned correctly, build momentum and culminate in what every business wants-outstanding financial performance. Establishing a target customer experience-your front d... [Read More]
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
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