How to give great customer service: The L.A.S.T. method
Best Approach To Customer Service on April 2024 Shopping Deals at Bestonio.com
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Raving Fans: A Revolutionary Approach To Customer Service
- ASIN: 0688123163
- ISBN: 0688123163
- Brand: William Morrow Company
- Manufacturer: William Morrow
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary busi... [Read More]
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Building a StoryBrand: Clarify Your Message So Customers Will Listen
- ASIN: 0718033329
- ISBN: 0718033329
- Brand: HarperCollins Christian Pub.
- Manufacturer: HarperCollins Leadership
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolu... [Read More]
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Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling
- ASIN: 1119144752
- ISBN: 1119144752
- Brand: Wiley
- Manufacturer: Wiley
Ditch the failed sales tactics, fill your pipeline, and crush your numberFanatical Prospecting gives salespeople, sales leaders, entrepreneurs, and executives a practical, eye-opening guide that clearly explains the why and how behind the most important activity in sales and business development—prospecting.The brutal fact is the number one reaso... [Read More]
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Start with Why: How Great Leaders Inspire Everyone to Take Action
- ASIN: 1591846447
- ISBN: 9781591846444
- Brand: Simon Sinek
- Manufacturer: Portfolio
The inspiring, life-changing bestseller by the author of LEADERS EAT LAST and TOGETHER IS BETTER. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. Since then, millions have been touched by the power of his ideas, including more than 28 million who’ve watched ... [Read More]
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The Challenger Sale: Taking Control of the Customer Conversation
- ASIN: 1591844355
- ISBN: 9781591844358
- Brand: Portfolio Hardcover
- Manufacturer: Portfolio
What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matth... [Read More]
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Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
- ASIN: 1250103509
- ISBN: 1250103509
- Brand: St Martin s Press
- Manufacturer: St. Martin's Press
Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Ki... [Read More]
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Switch: How to Change Things When Change Is Hard
- ASIN: 0385528752
- ISBN: 0385528752
- Brand: Broadway Business
- Manufacturer: Crown Business
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The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich
- ASIN: 0307465357
- ISBN: 9780307465351
- Brand: Crown Publishing Group NY
- Manufacturer: Harmony
The New York Times bestselling author of The 4-Hour Body shows readers how to live more and work less, now with more than 100 pages of new, cutting-edge content.Forget the old concept of retirement and the rest of the deferred-life plan–there is no need to wait and every reason not to, especially in unpredictable economic times. Whether your drea... [Read More]
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Emotional Intelligence 2.0
- ASIN: 0974320625
- ISBN: 0974320625
- Brand: imusti
- Manufacturer: TalentSmart
In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and kno... [Read More]
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The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
- ASIN: 0307887898
- ISBN: 9780307887894
- Brand: Crown Business
- Manufacturer: Currency
Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for... [Read More]
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Easy Spanish Step-By-Step
- UPC: 201571463380
- ASIN: 0071463380
- ISBN: 0071463380
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
A proven grammar-based approach that gets you communicating in Spanish with confidence, right away Easy Spanish Step by Step proves that a solid grounding in grammar basics is the key to mastering a second language. Grammatical rules and concepts are clearly explained in order of importance, and more than 300 verbs and key terms are introduced on t... [Read More]
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Mind Over Mood, Second Edition: Change How You Feel by Changing the Way You Think
- ASIN: 1462520421
- ISBN: 1462520421
- Brand: Taylor Francis
- Manufacturer: The Guilford Press
Discover simple yet powerful steps you can take to overcome emotional distress--and feel happier, calmer, and more confident. This life-changing book has already helped more than 1,100,000 readers use cognitive-behavioral therapy--one of today's most effective forms of psychotherapy--to conquer depression, anxiety, panic attacks, anger, guilt, sham... [Read More]
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This Is Marketing: You Can't Be Seen Until You Learn to See
- ASIN: 0525540830
- ISBN: 0525540830
- Manufacturer: Portfolio
#1 Wall Street Journal BestsellerInstant New York Times BestsellerA game-changing approach to marketing, sales, and advertising. Seth Godin has taught and inspired millions of entrepreneurs, marketers, leaders, and fans from all walks of life, via his blog, online courses, lectures, and bestselling books. He is the inventor of countless ideas that... [Read More]
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The Success Principles(TM) - 10th Anniversary Edition: How to Get from Where You Are to Where You Want to Be
- ASIN: 0062364286
- ISBN: 0062364286
- Brand: Canfield Jack
- Manufacturer: William Morrow Paperbacks
In celebration of its 10th anniversary, a revised and updated edition of Jack Canfield’s classic bestseller with a brand new foreword and an afterword for succeeding in the digital age.Since its publication a decade ago, Jack Canfield’s practical and inspiring guide has helped thousands of people transform themselves for success. Now, he has re... [Read More]
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
- ASIN: 1633691780
- ISBN: 1633691780
- Brand: Harvard Business School Publis
- Manufacturer: Harvard Business Review Press
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7L: The Seven Levels of Communication: Go From Relationships to Referrals
- ASIN: 1942952473
- ISBN: 1942952473
- Brand: BENBELLA
- Manufacturer: BenBella Books
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down economy when he meets a mortgage professional who has built a successful business without advertising or personal pr... [Read More]
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The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd
- ASIN: B01B35M3SM
- Brand: Successwise
- Manufacturer: Successwise
WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, ... [Read More]
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Hooked: How to Build Habit-Forming Products
- ASIN: 1591847788
- ISBN: 9781591847786
- Brand: Portfolio
- Manufacturer: Portfolio
How do successful companies create products people can’t put down?Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is there a pattern underlying how technologies hook us?Nir Eyal answers these questions (and many more) by explaining the Hook Model—a four-step pro... [Read More]
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SPIN Selling
- UPC: 352099390877
- ASIN: 0070511136
- ISBN: 0070511136
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill
Written by Neil Rackham, former president and founder of Huthwaite corporation, SPIN Selling is essential reading for anyone involved in selling or managing a sales force. Unquestionably the best-documented account of sales success ever collected and the result of the Huthwaite corporation's massive 12-year, $1-million dollar research into effectiv... [Read More]
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Setting the Table: The Transforming Power of Hospitality in Business
- ASIN: 0060742763
- ISBN: 0060742763
- Brand: Danny Meyer
- Manufacturer: Harper Perennial
A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.
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