Service Level management - Key Concepts

Service Level Management Best Practices on January 2020 Shopping Deals at

  • Software Metrics: Best Practices for Successful IT Management (Rothstein Catalog on Service Level Management)

    • ISBN: 1931332266
    • Brand: Brand: Rothstein Associates Inc.
    • Manufacturer: Rothstein Associates Inc.

    If you have any responsibility for applying measurement to IT Application Development,Application Support or Outsourced Service supply in these areas, this is the book for you! You may be the Sponsor of a Software Metrics program, responsible for implementing such a program or part of a Benchmarking initiative. This book can help you avoid the pitf... [read more]

  • Fundamentals of Case Management Practice: Skills for the Human Services

    • ISBN: 130509476X
    • Brand: Brooks / Cole
    • Manufacturer: Cengage Learning

    This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for readers to consider, document, and pass along in each step of the human services process. Chapters walk readers through each step of the case management proc... [read more]

  • Emergency Department Leadership and Management: Best Principles and Practice

    • ISBN: 1107007399
    • Brand: imusti
    • Manufacturer: Cambridge University Press

    Emergency departments around the world may differ, but many of the problems they face are the same. Written by an international panel of experienced emergency department leaders Emergency Department Leadership and Management provides the latest knowledge and advice to improve your personal leadership skills. The book will assist emergency departmen... [read more]

  • Fire and Emergency Services Administration: Management and Leadership Practices, 2nd Edition (PUBLIC SAFETY)

    • ISBN: 1449605834
    • Brand: Brand: Jones Bartlett Learning
    • Manufacturer: Jones & Bartlett Learning

    Fire and Emergency Services Administration: Management and Leadership Practices, Second Edition covers the latest course objectives from the Fire and Emergency Services Higher Education's (FESHE) Bachelor's Core Level Fire and Emergency Services Administration model curriculum. To effectively lead modern public safety organizations and the various ... [read more]

  • The Practice of System and Network Administration: Volume 1: DevOps and other Best Practices for Enterprise IT (3rd Edition)

    • ISBN: 9780321919168
    • Brand: imusti
    • Manufacturer: Addison-Wesley Professional

    With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments.   Whether you use Linux, Unix, or Windows, this new edition descr... [read more]

  • National Incident Management System: Principles and Practice

    • ISBN: 0763781878
    • Manufacturer: Jones & Bartlett Learning

    Completely updated to reflect the changes in the December 2008 release of the National Incident Management System. Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local gov... [read more]

  • The Social Work and Human Services Treatment Planner, with DSM 5 Updates (PracticePlanners)

    • ISBN: 1119073235
    • Brand: imusti
    • Manufacturer: Wiley

    This timesaving resource features: Treatment plan components for 32 behaviorally based presenting problems Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options A step-by-step guide to writing treatment plans that meet the requirements of most insurance companies and third-party... [read more]

  • Foodservice Management: Principles and Practices (12th Edition)

    • ISBN: 0135122163
    • Manufacturer: Pearson

    FOODSERVICE MANAGEMENT: PRINCIPLES AND PRACTICES, 12/e is today’s most comprehensive, current, and practical overview of foodservice operations and the business principles needed to manage them successfully. Authored by leading industry experts and experienced instructors, it covers all core topics, including food safety, organizational design... [read more]

  • Maintenance Best Practices

    • ISBN: 9780831134341
    • Manufacturer: Industrial Press

     "I have been a student of M&R for many years, though always in non-technical positions as a professional marketer for products and services companies in the industrial space. I realized whenever I studied Maintenance and Reliability Best Practices in preparation for the CMRP exam, that I was on the right track. Thank you for allowing me to succe... [read more]

  • The Million-Dollar Financial Advisor Team: Best Practices from Top Performing Teams

    • ISBN: 0814439209
    • Manufacturer: AMACOM

    David Mullen, Jr., whose financial advisor program at Merrill Lynch had a success rate twice the industry average, shows advisors how to effectively offer wealth and financial management services under one roof to better service clients.When exacting clients, high expectations, and the need to grow define your job, you need to be at the top of your... [read more]

  • Data-Driven Decisions and School Leadership: Best Practices for School Improvement

    • ISBN: 0205496687
    • Brand: Kowalski, Theodore J./ Lasley, Thomas J., II/ Mahoney, James W.
    • Manufacturer: Pearson

    The book provides a unique contribution to the literature in this field in that the studies of decision theory and data-based decision making are integrated. Focusing on educators assuming leadership roles in school improvement, the book’s content is equally relevant for administrators, supervisors, and teachers. The book, however, is centered... [read more]

  • Nursing Leadership, Management, and Professional Practice For The LPN/LVN

    • ISBN: 0803660855
    • Manufacturer: F.A. Davis Company

    Explore important topics to ensure you become the best nurse. Ethics and law in nursing management Delegation Team building Patient teaching and advocacy Conflict resolution Overcome the challenges of clinical practice with an expanded emphasis on: Critical thinking and clinical reasoning QSEN Institute of Medicine initiatives Evidence-based ... [read more]

  • Advanced Project Management: Best Practices on Implementation

    • ISBN: 0471472840
    • Manufacturer: Wiley

    Authoritative strategies for implementing project management Senior managers at world-class corporations open their office doors to discuss case studies that demonstrate their thought processes and actual strategies that helped them lead their companies to excellence in project management in less than six years! Following the Project Management Ins... [read more]

  • Supervision: Concepts and Practices of Management

    • ISBN: 1111969795
    • Brand: Cengage Learning
    • Manufacturer: South-Western College Pub

    Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition. A blend of traditional management concepts and emerging insights, the book draws from the author's firsthand business experience to deliver the leadership skills hiring managers want, but rarely find, in new recruits. This compre... [read more]

  • Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)

    • ISBN: 9780113313556
    • Brand: The Stationery Office
    • Manufacturer: The Stationery Office

    Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic conce... [read more]

  • Anderson's Nursing Leadership, Management, and Professional Practice For The LPN/LVN In Nursing School and Beyond

    • ISBN: 0803629605
    • Brand: Brand: F.A. Davis Company
    • Manufacturer: F.A. Davis Company

    Coverage to help you develop the must-have leadership and management skills you need to succeed in school and in clinical practice. Pedagogical tools in each chapter to make learning easier, including learning objectives, flashcards, “Focus Your Learning” charts, and “Balance the Scale” and “Reflective Thinking” exercises. Case studies... [read more]

  • The New Information Literacy Instruction: Best Practices (Best Practices in Library Services)

    • ISBN: 1442257938
    • Manufacturer: Rowman & Littlefield Publishers

    The new ACRL information literacy concepts brings renewed interest in information literacy instruction and skills for librarians. The New Information Literacy Instruction: Best Practices offers guidance in planning for and implementing information literacy instruction programs in a wide range of instructional situations, including:Course-related in... [read more]

  • Managing Health Services Organizations and Systems

    • ISBN: 193887000X
    • Manufacturer: Health Professions Press

    Healthcare managers and students learn how to tackle the challenging issues facing today’s health services administrators with this comprehensive text trusted for more than 35 years. Thoroughly revised and updated, the new sixth edition keeps pace with the changing healthcare landscape in the United States and with the demands placed on its healt... [read more]

  • Nursing Case Management: From Essentials to Advanced Practice Applications (Nursing Case Management: From Essentials to Adv Prac App (Co)

    • ISBN: 0323027652
    • Brand: Brand: Mosby
    • Manufacturer: Mosby

    This classic resource offers complete coverage of nursing case management ― from theoretical background and historical perspective to practical applications and how the field is changing to meet the challenges of today's health care environment. It focuses on the implementation of various case management models used throughout the United States a... [read more]

  • Introduction to Community Development: Theory, Practice, and Service-Learning

    • ISBN: 1412974623
    • Brand: Brand: SAGE Publications, Inc
    • Manufacturer: SAGE Publications, Inc

    This text provides students of community and economic development with a theoretical and practical introduction to the field. Bringing together leading scholars, it provides both a conceptual background and contemporary approaches, with a progression from theory to practice. Included are case studies and supportive material to develop community ser... [read more]

  • Service Level management - Key Concepts

    ITIL Service Level Management

    Service level agreement best practices: How to meet your customer expectations