How to give great customer service: The L.A.S.T. method
Customer Service Best Practices on April 2024 Shopping Deals at Bestonio.com
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The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy Workplace
- ASIN: 1948062143
- ISBN: 1948062143
- Manufacturer: Apollo Publishers
Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to stren... [Read More]
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- ASIN: 0470189088
- ISBN: 0470189088
- Brand: Price, Bill/ Jaffe, David
- Manufacturer: Jossey-Bass
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy custo... [Read More]
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Code Enforcement Best Practices: Safety, Customer Service & Communications
- ASIN: 1985788276
- ISBN: 1985788276
- Manufacturer: CreateSpace Independent Publishing Platform
Successful property maintenance and zoning inspection in any community must rely on best practices in safety, customer service and superior communications. This guide presents techniques and strategies that will benefit every community, and every inspector engaged in property maintenance and zoning code enforcement.
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Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
- ASIN: 0367182769
- ISBN: 0367182769
- Manufacturer: Productivity Press
Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newco... [Read More]
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Exactly What to Say: The Magic Words for Influence and Impact
- ASIN: B073SF65ZZ
- Brand: Unknown
- Manufacturer: Box of Tricks Publishing
“Abracadabra—you are a millionaire! That is what will happen if you follow the advice from Phil Jones in this book.”—Jeffrey Hayzlett, primetime TV and podcast host, chairman of C-Suite Network“Indeed, the right words spoken the right way, while perhaps not actually magic, can sure have the results of such.”—Bob Burg, co-author of The... [Read More]
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Customer Retention with Customer Service : Best Practices
- ASIN: B07K68VB53
- Manufacturer: CMH
In this global economy there are constant changes. However, one thing remains the same - the customers needs. A company that hires with this in mind will be able to grow and reduce customer churn. This book will give you foundation to be excellent with understanding how to treat a customer. Keep in mind customers are co-workers, partners and pe... [Read More]
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
- ASIN: 0787952516
- ISBN: 0787952516
- Manufacturer: Jossey-Bass
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer service... [Read More]
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Best Practices in Customer Service
- ASIN: 0814470289
- ISBN: 0814470289
- Brand: Brand: AMACOM
- Manufacturer: AMACOM
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Secrets of the Best-Run Practices, 3rd Edition
- ASIN: 0997447249
- ISBN: 0997447249
- Manufacturer: Greenbranch Publishing
Healthcare practices. Uncertain times. Practices are under pressure to accomplish more with fewer resources, while facing new regulatory demands and other changes that compete with the responsibilities of running a practice. How do the most successful medical practices excel in this constantly changing practice environment? The wait is over. The mu... [Read More]
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Customer Service in Libraries: Best Practices (Best Practices in Library Services)
- ASIN: 0810887487
- ISBN: 0810887487
- Brand: Brand: Scarecrow Press
- Manufacturer: Scarecrow Press
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrang... [Read More]
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ITIL Service Transition: 2011 (Best Management Practices)
- ASIN: 0113313063
- ISBN: 9780113313068
- Manufacturer: The Stationery Office
By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navig... [Read More]
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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
- ASIN: 162634129X
- ISBN: 162634129X
- Manufacturer: Greenleaf Book Group Press
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a resul... [Read More]
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Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days
- ASIN: B010MH1DAQ
- Brand: Simon & Schuster
- Manufacturer: Simon & Schuster
NEW YORK TIMES BESTSELLER WALL STREET JOURNAL BESTSELLER “Sprint offers a transformative formula for testing ideas that works whether you’re at a startup or a large organization. Within five days, you’ll move from idea to prototype to decision, saving you and your team countless hours and countless dollars. A must read for entrepreneurs of al... [Read More]
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- ASIN: 1640950524
- ISBN: 1640950524
- Manufacturer: Sound Wisdom
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers... [Read More]
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Breakthrough Customer Service: Best Practices of Leaders in Customer Support
- ASIN: 0471642320
- ISBN: 0471642320
- Manufacturer: Wiley
Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A. Sinex, III, Manage... [Read More]
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42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management
- ASIN: 1607731096
- ISBN: 1607731096
- Manufacturer: Super Star Press
'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing o... [Read More]
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Sell or Be Sold: How to Get Your Way in Business and in Life
- ASIN: B007FUDRB2
- Brand: Unknown
- Manufacturer: Greenleaf Book Group Press
Whether it’s selling your company’s product in the boardroom or selling yourself on eating healthy, everything in life can—and should—be treated as a sale. And as sales expert Grant Cardone explains, knowing the principles of selling is a prerequisite for success of any kind. In Sell or Be Sold, Cardone breaks down the techniques and approa... [Read More]
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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more o... [Read More]
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Customer Service Delivery: Research and Best Practices
- ASIN: 0787976202
- ISBN: 0787976202
- Brand: Brand: Pfeiffer
- Manufacturer: Pfeiffer
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best p... [Read More]
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Maintenance Best Practices
- ASIN: 0831134348
- ISBN: 9780831134341
- Brand: INDUSTRIAL PRESS
- Manufacturer: Industrial Press
"I have been a student of M&R for many years, though always in non-technical positions as a professional marketer for products and services companies in the industrial space. I realized whenever I studied Maintenance and Reliability Best Practices in preparation for the CMRP exam, that I was on the right track. Thank you for allowing me to succe... [Read More]
How to give great customer service: The L.A.S.T. method
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