Customer Service Vs. Customer Experience

Best Practice Models Customer Service on May 2020 Shopping Deals at

  • Data for Business Performance: The Goal-Question-Metric (GQM) Model to Transform Business Data into an Enterprise Asset

    • ASIN: 1634621840
    • ISBN: 1634621840
    • Manufacturer: Technics Publications

    Today, digitization is dramatically changing the business landscape, and many progressive organizations have started to treat data as a valuable business asset. While many enterprises are investing in improved data management, only a few have leveraged data to truly impact business performance. To address this problem, Data for Business Performance... [Read More]

  • The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

    • ASIN: B004J4XGN6
    • Manufacturer: Currency

  • Powerful: Building a Culture of Freedom and Responsibility

    • ASIN: B077Y4WVPT
    • Manufacturer: Silicon Guild

    Named by The Washington Post as one of the 11 Leadership Books to Read in 2018When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture... [Read More]

  • Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

    • ASIN: B0018QQQIU
    • Manufacturer: Currency

  • Selecting Effective Treatments: A Comprehensive, Systematic Guide to Treating Mental Disorders

    • ASIN: 1118791355
    • ISBN: 1118791355
    • Brand: Wiley
    • Manufacturer: Wiley

    The bestselling treatment guide, updated to reflect changes to the DSM-5 Selecting Effective Treatmentsprovides a comprehensive resource for clinicians seeking to understand the symptoms and dynamics of mental disorders, in order to provide a range of treatment options based on empirically effective approaches. This new fifth edition has been updat... [Read More]

  • Johns Hopkins Nursing Evidence Based Practice Model and Guidelines (Second Edition)

    • ASIN: 1935476769
    • ISBN: 1935476769
    • Brand: Brand: Sigma Theta Tau International
    • Manufacturer: Sigma Theta Tau International

    The birth place of Internal Medicine, Johns Hopkins University continues to be a leader in the health care profession. Johns Hopkins Nursing Evidence-Based Practice Models and Guidelines Second Edition has been revised and updated with new case studies and exemplars. Evidence-Based Practice Second Edition covers practical guidelines on the model wi... [Read More]

  • Customer value model Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

    • UPC: 012868276541
    • ASIN: B07B7FG2J8
    • Brand: The Art of Service
    • Manufacturer: The Art of Service

    The Toolkit contains the following practical and powerful enablers with new and updated Customer value model specific requirements:Step 1 get your bearings resources: The quick edition of the Customer value model Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders, plus an examp... [Read More]

  • The Digital Transformation Playbook: Rethink Your Business for the Digital Age (Columbia Business School Publishing)

    • ASIN: B01C3I2ESM
    • Manufacturer: Columbia University Press

    Rethink your business for the digital age.Every business begun before the Internet now faces the same challenge: How to transform to compete in a digital economy?Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers's d... [Read More]

  • Building Intelligent Systems: A Guide to Machine Learning Engineering

    • ASIN: 1484234316
    • ISBN: 1484234316
    • Manufacturer: Apress

    Produce a fully functioning Intelligent System that leverages machine learning and data from user interactions to improve over time and achieve success.This book teaches you how to build an Intelligent System from end to end and leverage machine learning in practice. You will understand how to apply your existing skills in software engineering, dat... [Read More]

  • The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

    • ASIN: B01H640KF2
    • Manufacturer: McGraw-Hill Education

    The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is ... [Read More]

  • Behind the Cloud: The Untold Story of How Went from Idea to Billion-Dollar Company-and Revolutionized an Industry

    • ASIN: B002PJ4SU2
    • ISBN: 0470521163
    • Manufacturer: Wiley-Blackwell

    How did grow from a start up in a rented apartment into the world's fastest growing software company in less than a decade? For the first time, Marc Benioff, the visionary founder, chairman and CEO of, tells how he and his team created and used new business, technology, and philanthropic models tailored to this time of... [Read More]

  • The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd

    • ASIN: B01B35M3SM
    • Manufacturer: Successwise

    WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, ... [Read More]

  • Fine 4D Pipe Building Blocks, for Children DIY Colorful Interlocking Plastic Enginnering Toys, Assembling Pipeline Tunnel Model Kids Toys Best Gift for Boys and Girls (A)

    • UPC: 091705538431
    • ASIN: B07ZS8LDC8
    • Brand: Fine
    • Manufacturer: Fine

    Features:1.Can be a great gift for kids, fun and exciting to play2.The product is bright and soft to protect the eyes and help the child to recognize the color correctly3.Build a fort, rocket, boat, tower, tunnel or bridge! Design your own scientific model or create a unique contraption4.Helps the child to recognize shapes and colors, practice clas... [Read More]

  • PlayStation 4 500GB Console - Star Wars Battlefront Bundle[Discontinued]

    • UPC: 711719503286
    • ASIN: B01574SORE
    • Brand: Playstation
    • Manufacturer: Sony

    Immerse yourself in your Star Wars battle fantasies with Star Wars Battlefront on the PlayStation4. The Best Place To Play.

  • Standards & Practices Plus Size Modern Women's Tencel Denim Maxi Pencil Skirt Size 2X

    • UPC: 809666320985
    • ASIN: B078WYVR4H
    • Brand: Standards & Practices
    • Size: 2X

    Standards & Practices Plus Size Women's Tencel Denim Maxi Pencil Skirt

  • Breville the Barista Express Espresso Machine, BES870XL

    • UPC: 021614055514
    • ASIN: B00CH9QWOU
    • Brand: Breville
    • Size: Large
    • Manufacturer: Breville

    The barista express from bean to espresso in under a minute create great tasting espresso in less than a minute. The barista express allows you to grind the beans right before extraction, and its interchangeable filters and a choice of automatic or manual operation ensure authentic café style results in no time at all.

  • Cisco Firepower Threat Defense (FTD) (Networking Technology: Security)

    • ASIN: 1587144808
    • ISBN: 1587144808
    • Manufacturer: Cisco Press

    The authoritative visual guide to Cisco Firepower Threat Defense (FTD) This is the definitive guide to best practices and advanced troubleshooting techniques for the Cisco flagship Firepower Threat Defense (FTD) system running on Cisco ASA platforms, Cisco Firepower security appliances, Firepower eXtensible Operating System (FXOS), and VMware ... [Read More]

  • Patients Come Second: Leading Change by Changing the Way You Lead


    Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they ... [Read More]

  • Concepts for Nursing Practice (with eBook Access on VitalSource)

    • ASIN: 0323374735
    • ISBN: 0323374735
    • Brand: Mosby
    • Manufacturer: Mosby

    Looking for a conversational and easy-to-follow book that walks you through the most important nursing concepts and helps you apply them in practice? Then look no further than Concepts for Nursing Practice, 2nd Edition! Written by conceptual learning expert Jean Giddens, this innovative interactive text explains 58 of the most common nursing concep... [Read More]

  • Jobs to be Done: Theory to Practice

    • ASIN: B01M73AP2I
    • Manufacturer: IDEA BITE PRESS

    Why do so many innovation projects fail? What are the root causes of failure? How can they be avoided? Since 1990, Tony Ulwick has pioneered an innovation process that answers these questions. In 1999, Tony introduced Clayton Christensen to the idea that “people have underlying needs or processes in their lives, that they are addressing in some w... [Read More]

  • Customer Service Vs. Customer Experience

    How to give great customer service: The L.A.S.T. method

    financial modeling 101, financial modeling basics, and best practices