What is customer service ? The 7 Essentials To Excellent Customer Service

Best Customer Service Training on March 2024 Shopping Deals at Bestonio.com

  • The Big Book of Customer Service Training Games (Big Book Series)

    • UPC: 639785305712
    • ASIN: 0070779740
    • ISBN: 9780070779747
    • Manufacturer: McGraw-Hill Education

    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, chara... [Read More]

  • The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers

    • UPC: 639785306436
    • ASIN: 0079137733
    • ISBN: 0079137733
    • Brand: Jeff Gee
    • Manufacturer: McGraw-Hill Education

    Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.

  • Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

    • UPC: 884595518405
    • ASIN: 1423145844
    • ISBN: 1423145844
    • Brand: Disney Editions
    • Manufacturer: Disney Editions

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more o... [Read More]

  • Customer Service Training 101: Quick and Easy Techniques That Get Great Results

    • ASIN: 0814416411
    • ISBN: 0814416411
    • Brand: AMACOM American Management Association
    • Manufacturer: AMACOM

    Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer S... [Read More]

  • The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

    • ASIN: 0692842004
    • ISBN: 0692842004
    • Manufacturer: Toister Performance Solutions

    Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Hand... [Read More]

  • Award Winning Customer Service: 101 Ways to Guarantee Great Performance

    • ASIN: 0814474543
    • ISBN: 0814474543
    • Brand: Brand: AMACOM
    • Manufacturer: AMACOM

    Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. A... [Read More]

  • Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

    • ASIN: 0692154140
    • ISBN: 0692154140
    • Manufacturer: Toister Performance Solutions

    Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of custom... [Read More]

  • Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

    • ASIN: 1623155940
    • ISBN: 1623155940
    • Manufacturer: Tycho Press

    The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new mar... [Read More]

  • Customer Service Training 101

    • ASIN: B072LQQKQ3
    • Manufacturer: AMACOM

    If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, for you noth... [Read More]

  • Call Center Customer Service Superstars: Six attitudes that bring out our best

    • ASIN: 1542368545
    • ISBN: 1542368545
    • Manufacturer: CreateSpace Independent Publishing Platform

    Becoming a customer service superstar takes the right attitude – Six to be exact… Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will b... [Read More]

  • Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

    • ASIN: 0814417159
    • ISBN: 0814417159
    • Brand: Brand: AMACOM
    • Manufacturer: AMACOM

    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as manag... [Read More]

  • Essentials of Fire Department Customer Service

    • ASIN: 0879391278
    • ISBN: 0879391278
    • Brand: Brand: Intl Fire Service Training Assn
    • Manufacturer: Intl Fire Service Training Assn

    by: Alan Brunacini 1996 Published by: IFSTA The first of its kind, this text explains the application of common-sense customer service concepts to the fire service. Written in a humorous conversational style, Chief Alan Brunacini of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we ... [Read More]

  • Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

    • UPC: 045079204584
    • ASIN: 1580624588
    • ISBN: 1580624588
    • Brand: Brand: Adams Media
    • Manufacturer: Adams Media

    By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.

  • The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

    • ASIN: 162634129X
    • ISBN: 162634129X
    • Manufacturer: Greenleaf Book Group Press

    In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a resul... [Read More]

  • Exceptional Customer Service 2 E

    • UPC: 045079100381
    • ASIN: 1605500380
    • ISBN: 1605500380
    • Manufacturer: Adams

    When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies—fro... [Read More]

  • The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

    • ASIN: 1640950524
    • ISBN: 1640950524
    • Manufacturer: Sound Wisdom

    Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient!  When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven?  Customers... [Read More]

  • The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

    • ASIN: 0749450886
    • ISBN: 0749450886
    • Brand: Brand: Kogan Page
    • Manufacturer: Kogan Page

    The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centers.  Whether for induction or for periodic training, those who train staff will find it a valuable resource.  It also offers call center managers and trainers information with which to benchmark training and identifies ... [Read More]

  • Code Enforcement Best Practices: Safety, Customer Service & Communications

    • ASIN: 1985788276
    • ISBN: 1985788276
    • Manufacturer: CreateSpace Independent Publishing Platform

    Successful property maintenance and zoning inspection in any community must rely on best practices in safety, customer service and superior communications. This guide presents techniques and strategies that will benefit every community, and every inspector engaged in property maintenance and zoning code enforcement.

  • HansGo Game Call Bell, 2PCS Pet Training Bell Ring Service Bell Customer Bell for Offices Hotels Schools Restaurants

    • UPC: 632096617338
    • ASIN: B077F95DHR
    • Brand: HansGo
    • Size: Medium
    • Manufacturer: hg0094

    Game Call Bell, Pet Training Bell, Ring Service Bell, Customer Bell ❤️WIDE APPLICATION: Pet training bell: flat and wide button can make pet's claw very easy to press. Restaurant bells: The sound is crisp and can be heard in a noisy environment. ❤️FEATURES: Made of high-quality materials that can withstand the test of time. ❤️SPE... [Read More]

  • Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

    • ASIN: 1632651173
    • ISBN: 1632651173
    • Brand: Career Press, Inc.
    • Manufacturer: Weiser

    Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or no... [Read More]

  • What is customer service ? The 7 Essentials To Excellent Customer Service

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