Customer Experience Stories

Best Customer Service Experience Stories on March 2024 Shopping Deals at Bestonio.com

  • The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

    • ASIN: 0692842004
    • ISBN: 0692842004
    • Manufacturer: Toister Performance Solutions

    Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Hand... [Read More]

  • Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)

    • UPC: 884595518405
    • ASIN: 1423145844
    • ISBN: 1423145844
    • Brand: Disney Editions
    • Manufacturer: Disney Editions

    Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more o... [Read More]

  • Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

    • ASIN: 1491923539
    • ISBN: 9781491923535
    • Brand: O'Reilly Media
    • Manufacturer: O'Reilly Media

    Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observation... [Read More]

  • Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation.

    • ASIN: 1798035812
    • ISBN: 1798035812
    • Manufacturer: Independently published

    Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the mos... [Read More]

  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    • UPC: 884420580157
    • ASIN: 0071548335
    • ISBN: 0071548335
    • Brand: McGraw-Hill
    • Manufacturer: McGraw-Hill Education

    Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... [Read More]

  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact

    • ASIN: 1501147765
    • ISBN: 1501147765
    • Brand: Simon & Schuster
    • Manufacturer: Simon & Schuster

    The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, in... [Read More]

  • The Power of Promise: How to win and keep customers by telling the truth about your brand

    • ASIN: 1732789509
    • ISBN: 1732789509
    • Manufacturer: Bowker Identifier Services

    Trust lies at the heart of every good customer experience. But how do you create trust and deliver on the promise of your brand? Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The... [Read More]

  • Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

    • UPC: 025986352097
    • ASIN: 0310352096
    • ISBN: 0310352096
    • Brand: HarperCollins Christian Pub.
    • Manufacturer: Zondervan

    Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze no... [Read More]

  • Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

    • ASIN: 0735220034
    • ISBN: 9780735220034
    • Manufacturer: Portfolio

    Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer ... [Read More]

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    • ASIN: B06XFJ2JGR
    • Manufacturer: HarperCollins Leadership

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolu... [Read More]

  • The High Roller Experience: How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience

    • ASIN: 125986295X
    • ISBN: 125986295X
    • Manufacturer: McGraw-Hill Education

    The marketing guru of Caesars/Harrah’s shows how you can double-down and win with a proven data-driven approachWalking through Caesars in Las Vegas may seem like a dream―the lights are not too bright, the temperature is perfect, and everything is within your reach. But behind this “magical” experience is a carefully choreographed performanc... [Read More]

  • X: The Experience When Business Meets Design

    • ASIN: 1118456548
    • ISBN: 1118456548
    • Manufacturer: Wiley

    Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is you... [Read More]

  • Worlds of Wonder: Experience Design for Curious People

    • ASIN: 9063694644
    • ISBN: 9063694644
    • Manufacturer: BIS Publishers

    "Decades into today's experience economy, experience design remains very much an art rather than a science. 'Worlds of Wonder' exemplifies the state of that art, providing a beautiful, insightful, and wonderful view of the design of experiences that engage, inspire and even transform." - B. Joseph Pine Il - Co-author of The Experience Economy This... [Read More]

  • The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd

    • ASIN: B01B35M3SM
    • Manufacturer: Successwise

    WARNING: Do Not Read This Book If You Hate MoneyTo build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done.In The 1-Page Marketing Plan, ... [Read More]

  • Service Fanatics

    • UPC: 889290360724
    • ASIN: 1501211781
    • ISBN: 1501211781
    • Manufacturer: McGraw-Hill Education on Brilliance Audio

    An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer—a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience. Service Fanatics shows... [Read More]

  • The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience

    • ASIN: 1260116557
    • ISBN: 1260116557
    • Brand: McGraw-Hill Education
    • Manufacturer: McGraw-Hill Education

    An indispensable guide to reducing the suffering―of patients and caregivers alike―and to improving healthcare delivery for allIn our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too often overlook the fundamental purpose everyone in the industry shares: to alleviate suffering.Press Ganey’s Chief N... [Read More]

  • Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth

    • ASIN: 0525537279
    • ISBN: 0525537279
    • Manufacturer: Portfolio

    Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin.Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth ... [Read More]

  • Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

    • ASIN: 007180630X
    • ISBN: 007180630X
    • Brand: McGraw-Hill Education
    • Manufacturer: McGraw-Hill Education

    A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesse... [Read More]

  • The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

    • ASIN: 0071477845
    • ISBN: 0071477845
    • Brand: McGraw-Hill Education
    • Manufacturer: McGraw-Hill Education

    WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starb... [Read More]

  • Setting the Table: The Transforming Power of Hospitality in Business

    • ASIN: 0060742763
    • ISBN: 0060742763
    • Brand: Danny Meyer
    • Manufacturer: Ecco

    A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.

  • Customer Experience Stories

    Customer Experience Stories - Part 1

    Customer Experience Stories