COPC Certification: Optimize the Customer Experience
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Pass the First Time.The CompTIA Security+ Get Certified Get Ahead SY0-501 Study Guide is an update to the top-selling SY0-201, SY0-301, and SY0-401 study guides, which have helped thousands of readers pass the exam the first time they took it. It covers all of the SY0-501 objectives and includes the same elements readers raved about in the previous... [Read More]
For those who believe that there must be a more agile and efficient way for people to get things done, here is a brilliantly discursive, thought-provoking book about the leadership and management process that is changing the way we live. In the future, historians may look back on human progress and draw a sharp line designating “before Scrum”... [Read More]
This brand-new manual prepares Pharmacy Technicians for the test that applicants must pass in order to receive their certification. This book features:Two full-length practice Pharmacy Technician Certification Exams (PTCE) in the bookOne additional exam available onlineA pretest designed to help readers assess their strengths and weaknesses before ... [Read More]
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Based on Red Hat Enterprise Linux 7, the new edition of this bestselling study guide covers the updated Red Hat Certified System Administrator (RHCSA) and Red Hat... [Read More]
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers... [Read More]
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The Most Complete, Up-to-Date CTS Exam Study SystemPublished with InfoComm International, CTS Certified Technology Specialist Exam Guide, Second Edition provides ... [Read More]
Mometrix Test Preparation's ASP Safety Fundamentals Exam Secrets Study Guide is the ideal prep solution for anyone who wants to pass their Associate Safety Professional Exam. The exam is extremely challenging, and thorough test preparation is essential for success. Our study guide includes:Practice test questions with detailed answer explanationsTi... [Read More]
Offers over 50 of the most useful essential oil recipes for tackling every mom's daily needsAs a mother, you are always looking for ways to make your family safer, happier and healthier. This book shows how essential oils can help you achieve all those things. And you’ll save money!An easy-to-use handbook for creating natural solutions, green cle... [Read More]
***Includes Practice Test Questions*** Get the test prep help you need to be successful on the Informatics Nurse test. The Informatics Nurse Exam is extremely challenging and thorough test preparation is essential for success. Informatics Nurse Exam Secrets Study Guide is the ideal prep solution for anyone who wants to pass the Informatics Nurse Ex... [Read More]
The official study guide for the AWS certification specialty exam The AWS Certified Advanced Networking Official Study Guide – Specialty Exam helps to ensure your preparation for the AWS Certified Advanced Networking – Specialty Exam. Expert review of AWS fundamentals align with the exam objectives, and detailed explanations of key exam topics ... [Read More]
Mometrix Test Preparation's CCM Exam Secrets Study Guide is the ideal prep solution for anyone who wants to pass their Certified Case Manager Exam. The exam is extremely challenging, and thorough test preparation is essential for success. Our study guide includes:Practice test questions with detailed answer explanationsTips and strategies to help y... [Read More]
One of the most enjoyable parts of a yoga class comes when we rest in savasana―the "corpse" pose―and realize deep serenity, a sense of effortless joy, and a glimpse into our true nature as unqualified presence. How is this so? Master teacher Richard Miller explains that this experience is a manifestation of yoga nidra, the meditative state of m... [Read More]
The study guide helps you master all the topics on the MCSA 70-410 exam, including the following: Installing and configuring Windows Server 2012 Configuring storage, shares, and permissions Configuring and monitoring print and document services Configuring Hyper-V and Hyper-V Network Virtualization Configuring IPv4 and IPv6 Addressing ... [Read More]
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Alway... [Read More]
The NUMBER ONE Best-Selling Self-Hypnosis Course!Lots of of books have been written about self-hypnosis, so what makes this one special?Well, maybe you’re trying self-hypnosis for the first time, or perhaps you’ve tried before and failed. Whatever your situation, you’re looking for results, otherwise you’ll waste your time, and come away d... [Read More]
The Transformational Consumer They are the most valuable, least understood customers of our time. They buy over $4 trillion in life-improving products and services every year. If you serve their deeply human need to continually improve their lives, they will eagerly engage with your brand at a time when most people are tuning out corporate messages... [Read More]
The Fourth Edition of this practical reference provides current, comprehensive information on I.V. therapy in a clear, concise, and entertaining manner. The book reviews the basics of I.V. therapy such as purpose, delivery methods, flow rates, legal issues, profession standards, and documentation; discusses the necessary components of peripheral an... [Read More]
Prepare for the MCSA Windows Server 2012 R2 Exams Microsoft's new version of the MCSA certification for Windows Server 2012 R2 requires passing three exams (or one Upgrade exam if you have your MCSA or MCITP in Windows Server 2008). This value-priced study guide includes more than 1,000 pages of quality exam-prep content, covering 100% of the objec... [Read More]
Official self-study test preparation guide for the Cisco QOS 642-642 exam. The official study guide helps you master all the topics on the QOS exam, including QoS concepts, tools, and architectures Modular QoS CLI (MQC), QoS Policy Manager (QPM), and AutoQoS Classification and marking Congestion management Traffic shaping and policing Congestio... [Read More]
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