What makes customer service at Amazon, different?
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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social network... [Read More]
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Hand... [Read More]
Become a Customer Service Revolutionary!John R. DiJulius III has raised the bar for what it means to deliver world-class customer service. Now, with this indispensable book, you can too! DiJulius has combined the most inspiring quotes on how to best connect with customers and employees with a user-friendly journal to create the ultimate customer-se... [Read More]
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more o... [Read More]
NOTE: This book is a standalone book and will not include any access codes. Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world ... [Read More]
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, for you noth... [Read More]
Develop the skills and knowledge you need to make evidence-based practice an integral part of your clinical decision making and everyday nursing practice with Evidence-Based Practice in Nursing & Healthcare . Written in a friendly, conversational style, this Third Edition of the authors’ gold standard textbook covers all the information you need ... [Read More]
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer S... [Read More]
If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthus... [Read More]
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a resul... [Read More]
Create, learn, work, and play like never before. An immersive 9.7-inch multi-touch Retina Display. A10 Fusion chip with the power and capability you'd expect from a computer. Now supports Apple pencil. 8MP camera. Facetime HD Camera. Touch ID and Apple Pay. Wi-fi and LTE. All-day battery life. Over a million apps available on the app Store, includi... [Read More]
Amazon.com Gift Cards are the perfect way to give them exactly what they're hoping for - even if you don't know what it is. Amazon.com Gift Cards are redeemable for millions of items across Amazon.com. Item delivered is a single physical Amazon.com Gift Card nested inside or with a free gift accessory.
Amazon.com Gift Cards are the perfect way to give someone exactly what they're hoping for. Recipients can choose from millions of items storewide. Amazon.ca Gift Cards never expire, so they can buy something immediately or wait for that sale of a lifetime.
WARNING: Do Not Read This Book If You Hate Money To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn’t get done. In The 1-Page Marketing ... [Read More]
As one of the world's most recognizable and trusted brands, the Visa Gift Card is the perfect gift to give a friend or a loved one. This card can be used in the U.S. only, online or in stores, everywhere Visa debit cards are accepted. So gift it with confidence! For customer service inquiries, please contact the number on the back of your card. Geo... [Read More]
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy custo... [Read More]
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survival Kit recognizes that the worst customer situatio... [Read More]
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